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Returns and Exchange

Returns and Exchange

 

** Sale items, items purchased during promotion or with a promotion code are not eligible for any returns/exchanges. **

** Accessories such as Earrings, Tote Bags, Bags, Headwraps, Headbands, Scrunchies and Bangles are not eligible for returns and/or exchanges.**

 

Returns

We offer returns for store credit for full priced items only. A Store Credit will be issued within 14 business days from when we receive your parcel.

Do note that any shipping costs will not be refunded and the store credits returned are non-exchangeable for cash.

For any returns, please email us at 
hello@oliveankara.com within 2 days. Items must be returned within 10 days from the ship out date (Singapore) and 21 days from the shipping out date (International). Please indicate your order number, the item you wish to return and the reason for return. Our customer service team will get back to you within two working days.

All items must be returned in the same condition you receive with tags and packaging intact.
It is the customer's responsibility to ensure the safe return of the package. Therefore, it is highly recommended to return the item(s) by Signed For (Registered) post or other traceable service such courier deliveries. Any shipping costs will be borne by the customer.

Once your returned Product has been checked, we will send you an e-mail letting you know if the Product has been accepted.

We will then proceed with refunding your money in the form of store credit. A SGD 4.00 return fee will be deducted from the refunded amount if the refunded item(s) benefitted from free shipping.

OliveAnkara will not be liable for any mail lost via non-traceable methods.

If the items are returned to us in the timescale stipulated and in the same condition as they were originally sent, your return will be processed.
Returns will only be processed for item with its tag intact, unworn, unwashed, unaltered. Requests for exchanges for apparels which do not meet all mentioned conditions will be duly declined.

All items not returned to us within the stipulated time frame or not in original condition will be rejected and sent back to you. Shipping cost will be bore by you if such an incident occur.
Gifts card issued for returned pieces are non-exchangeable and non-refundable.

Please return you item to:

OliveAnkara

79 Chay Yan Street,

#01-02, 160079

Singapore


Cancellations/Change Of Orders
Once order is confirmed and payment is made, there will be strictly no cancellation or change of orders.

NON-DELIVERY
Any items being returned to us due to delivery failures, will require a delivery cost to return the item back to you.

Wrong Delivery Address / Wrong Email address
Please ensure that your email and address provided is correct. Any failure for delivery due to wrong personal information provided will result in a re-delivery charge if the item has been returned to us.

All personal details should be entered correctly before checking out. On the occasion where you realise there is an error, please email us immediately and we will update the correct details for you if the parcel has not been shipping out yet.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oliveankara.com.

If usage of gift cards apply, refunds will be credited back to the gift card first, subsequent amount will be credit back to your credit card/paypal account. Gift cards cannot be converted to cash, please use the gift card to purchase another item of your choice from our website.

Sale items (if applicable)
Only regular priced items may be returned for store credit. 
Sale items cannot be refunded/exchanged.

Please note that we do not do exchanges as some of our designs sells out rather quickly.

Wrong Items / Missing Items
 If there is a mistake in your parcel, please send us an email at hello@oliveankara.com within 7 working days from the shipping out date (Local) and 14 working days from the shipping out date (International). Our team will work on getting your shipment fixed right away!

You are advised to use a traceable shipping service or purchasing shipping insurance. We won't be responsible for the lost of parcel. We won't guarantee that we will receive it. Exchange will not be done for parcel not received.

All orders not reported to us within the stipulated time frame will be considered as fulfilled.


Store credits
- Store credits have no expiry date.
- Store credit can only be utilised in a single transaction, and any remaining balance will not be refunded to you via cash or store credits.
- Orders purchased with store credits are not valid for returns/exchanges.
- Store credits cannot be transferred to another email account.
- Store credits are non-refundable.